Terms and Conditions

LuckyWins Casino

Effective from: November 21, 2022 | Last updated: January 30, 2026 | Version: 2.6

We urge you to read these Terms and Conditions carefully prior to engaging with our service. Establishing a Player Account confirms your complete acceptance of these provisions. The website LuckyWins Casino ("Casino", "Service", "We", "Us", "Our") is operated by Dama N.V., a company registered in Curaçao under number 152125 with offices at Scharlooweg 39, Willemstad, Curaçao. Dama N.V. is authorized by the Curaçao Gaming Authority (license no. OGL/2023/174/0082).

Amendments to Terms

The Casino may revise these Terms and Conditions at its discretion when required. We strive to notify users of substantial modifications via email, although we encourage periodic visits to this page to stay informed of any alterations.

Participation Requirements

Only individuals from jurisdictions permitting online gambling are eligible to join. Players must be of legal adult age, minimally 18 or as dictated by their residence's gambling laws. It falls solely on you to ensure your activities align with applicable regulations before making deposits or wagering real money. Proof of age may be requested, and failure to comply could result in account limitations or suspensions.

Access is denied to users from Restricted Countries for depositing or real-money gaming. This encompasses countries like Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire St Eustatius and Saba, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cabo Verde, Cambodia, Cameroon, Cayman Islands, Central African Republic, Chad, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Cook Islands, Costa Rica, Cuba, Czech Republic, Côte d'Ivoire, Cyprus, Djibouti, Dominica, Dominican Republic, Dutch Caribbean Islands (Curacao), Ecuador, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Fiji, France and its overseas regions (Guadeloupe, French Guiana, French Polynesia), Gabon, Gambia, Georgia, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Hawaii, Heard Island and McDonald Islands, Holy See (Vatican City State), Honduras, Hong Kong, Hungary, Indonesia, Iran, Iraq, Isle of Man, Israel, Jamaica, Jersey, Kenya, Kiribati, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lebanon, Liberia, Libya, Liechtenstein, Lithuania, Macao, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Moldova, Monaco, Montenegro, Montserrat, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, Northern Mariana Islands, Oman, Pakistan, Palau, Palestine, Panama, Paraguay, Philippines, Pitcairn, Portugal, Poland, Reunion, Romania, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Solomon Islands, Somalia, South Georgia and the South Sandwich Islands, South Sudan, Spain, Sri Lanka, St Martin, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland (Eswatini), Sweden, Syria, Taiwan, Tajikistan, Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Kingdom, United States Minor Outlying Islands, United States of America, Vanuatu, Venezuela, Vietnam, Virgin Islands British, Virgin Islands U.S, Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe, Åland Islands, and Japan. Infractions may hinder withdrawal or refund success.

Game Accessibility

Note that certain games could be restricted in specific territories due to changing provider rules. Bypassing these with VPNs is prohibited and may result in forfeited winnings.

Provider Limitations

NetEnt games are not available in unlicensed territories including Belgium, Bulgaria, Colombia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, and United States.

NetEnt also blacklists additional locations such as Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Singapore, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, and Zimbabwe.

Branded NetEnt games feature further restrictions: Planet of the Apes excludes Azerbaijan, China, Malaysia, Russia, Turkey, Ukraine; Vikings excludes Azerbaijan, Cambodia, Canada, China, France, Indonesia, Laos, Malaysia, Myanmar, Russia, Turkey, Ukraine, United States; Narcos excludes Indonesia; Street Fighter excludes multiple Caribbean and Latin American spots plus Canada, China, Japan, United States; Fashion TV excludes Cuba, Turkey, Saudi Arabia.

Universal Monsters can only be accessed in nations like Austria, Finland, Germany, Greece, Hungary, Ireland, Malta, Netherlands, Norway, Poland, and similar European areas.

Canadians are unable to play NYX titles.

Permitted Currencies

Gaming is supported in currencies such as AUD, EUR, USD, BTC, NZD, CAD, ETH, USDT, NOK, LTC, CHF, RUB, DOG, XRP, TRX, BNB, ADA, PLN, BCH, ZAR, TRY.

Charges and Taxation

You are accountable for all taxes and fees levied on your earnings according to your local jurisdiction's requirements.

Gaming Regulations

By agreeing, you affirm understanding of the site's game rules. It is up to you to learn about theoretical payout ratios.

Exemption from Liability

Gambling involves potential monetary losses, for which we hold no accountability. We disclaim responsibility for software/hardware faults, connectivity issues, or any technical disruptions affecting play.

We reserve rights to amend or nullify mistaken wagers or payments. Erroneous credits belong to us and must be disclosed immediately; their withdrawal constitutes a payable debt.

Neither we nor our executives, staff, or collaborators guarantee the software's purpose-fit, error absence, or seamless operation. We accept no liability for any damages stemming from service utilization or gameplay.

You agree to shield us from any costs associated with your engagement. We alone judge infractions that justify account bans or limitations.

Account Management

Each user may have just one account; extras could lead to terminations and payout revocations. Sharing is forbidden, especially to minors. Intended for individual, non-commercial use.

Maintain accurate details. We will try reaching you for withdrawal matters; unresponsiveness within two weeks might lock the account. Provide full KYC documentation within 30 days, or risk losing winnings with deposits refunded.

Anti-Deception Measures

We implement rigorous fraud detection protocols. Suspicions of collusion, exploitations, frauds elsewhere, or bankruptcies may prompt account closures and fund holds. We might notify relevant overseers.

In chargeback scenarios, we can withhold funds, recover losses, and shut accounts. Strict policy against bonus abuses; nullifications for violations including stolen payment methods, duplicate profiles, falsified info.

Payments may be withheld for suspected manipulations, with possible prosecutions. Notify us of any software flaws without delay; non-compliance permits cost recovery.

Deposits require triple wagering before cashouts, or processing fees apply. No interest accrues on balances, and no exchange facilities are provided.

Deposit Procedures

Available methods encompass VISA, MasterCard, and alternatives; Paysafe processed through Dama N.V. Consult support for location-optimal options. Use solely personal registered accounts; third-party deposits invalidate winnings and return originals.

Minimum deposit amount is €20 or equivalent. Limits vary per method. Cryptocurrency deposits via CoinsPaid lack caps, though other tools can impose spending controls.

Withdrawal Guidelines

Minimum withdrawal is €20 or equivalent; maximums depend on chosen method, with large sums divided. Identity verification might delay approvals; misinformation or illegal acts can cancel requests and accounts.

Supported via Visa's OCT or Mastercard's transfers, but only for personal cards from approved countries, with no assurance against bank rejections.

Euro serves as the operational currency; transactions in others may involve small conversion charges. Bank transfers typically complete in three business days; USD unavailable. Occasional intermediary fees up to €16 possible.

Standard limits: €7,500 per week, €15,000 per month, subject to VIP adjustments. Amounts exceeding €15,000 disbursed in monthly €15,000 segments. Progressive jackpots disbursed entirely. Balances earn no interest, and no conversions offered.

Refund Procedures

Requests are valid within 24 hours of the transaction or 30 days for unauthorized access claims. Credit card returns limited to deposited totals; excesses via other means. Promotions subtracted beforehand. High-risk operations refunded with notifications to authorities. Costs borne by the requester.

Necessary documents include ID photograph, payment confirmation, address verification. Telephone checks may occur. Inability to connect within two weeks results in account locking. Processing takes 5-7 business days.

Dormant Profiles

Accounts unused for 12 consecutive months incur a €25 monthly administrative fee (or the remaining balance if lower) until exhausted or reactivated.

Time Limits for Claims

Any disputes or actions related to these terms or our offerings must be initiated within one year of occurrence.

Complaint Resolution

Submit grievances to support as per site directions. Unresolved issues escalate internally, with appropriate updates to you. Only the account owner may file; transfers prohibited. Server records are authoritative in disagreements. We will use your provided contacts for communications.

Non-Assignable Rights

Without our explicit permission, you cannot transfer, assign, or encumber any rights, claims, or assets arising from these terms, including accounts, winnings, or deposits.

Arbitration Process

Any arising disputes between you and the Casino, including successors, will be exclusively resolved through arbitration in Cyprus, following its Civil Procedure Rules.